Refunds and cancellation.

Nothing is being charged yet

PixelDepot is in development. There is no self-service signup, no paid plan and no checkout, so there is no subscription to cancel and no payment to refund. Joining the beta list costs nothing and commits you to nothing.

Who processes a refund

When paid plans open, they are sold by Paddle.com Market Limited as our merchant of record. Paddle takes the payment, so Paddle determines and processes refunds for self-serve purchases under its own refund policy, together with any statutory rights you have where you live.

How to ask for one

Once there is something to refund, any of these reaches the right place:

• Use the refund or subscription-management link in your Paddle receipt.
• Contact Paddle directly through paddle.net.
• Write to support@pixeldepot.ai from the address on the account, with your Paddle order or receipt number, and we will take it up with Paddle for you.

Cancelling

Cancelling stops the next renewal. It does not reverse a charge already made unless the law requires it or we approve it, and your plan stays active until the end of the period you have paid for.

Cancelling does not delete your data by itself. Ask us and we will delete it.

Enterprise and on-premises

Anything not bought through self-serve checkout is governed by the agreement signed for it, not by this page.